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DELIVERY INFORMATION

Free Delivery

 

Small or light items and orders under £150 Inc VAT there will be a £40 delivery charge.

Any orders under £500 Inc VAT there will be a delivery charge of £25.

Flooring over £500 Inc VAT are delivered free of charge (to Greater London, Kent, Essex, West Sussex and Hampshire only).

All samples are free of charge.
 

How your items will be delivered

Small, lightweight items will be delivered by Royal Mail.


Heavy items will be sent by a parcel carrier – depending upon which delivery service you select in your basket.

 

Flooring orders up to approximately 5 packs may be sent via a parcel carrier.

 

Larger flooring orders are generally delivered on pallets and are a kerbside delivery but some may require to be handballed off the side of the vehicle.

Stone Tiling Orders

 

We use a fast and reliable next day service by national carrier Kerbside delivery only by tail lift lorry The driver uses a hand-operated pallet truck and will endeavour to get your order as close as is safely possible to your property Should you require a specialist dedicated delivery vehicle please contact us for a price.

 

You can opt for a timed delivery or a Saturday morning delivery at extra cost Once you have placed your order the goods are normally be dispatched within three working days. Upon delivery, the driver will ask you to sign for the delivery You must inspect the goods carefully before doing this to make sure they are in good condition You don’t need to check every piece, but take the wrap off and give the stone a good inspection If you suspect any breakages to stone or pallet, mark clearly on the delivery note ‘’DAMAGED’’ and get the driver to countersign and print his name against your note. Any claim for damages/breakages must be noted to us within 24 hours.

 

Please note, if you sign for the goods as ‘’received in good condition’’ we cannot accept any subsequent claims Give the stone a good once over and mark ‘’damaged’’ if necessary.

DELIVERY CHARGE £75 Per Pallet

We deliver throughout the UK mainland, using a 2-day economy service by a national carrier. Kerbside delivery only, by tail-lift lorry. If this doesn't suit you, we have other options available. Please contact us.

We use a fast and reliable 2-day economy service by a national carrier. Kerbside delivery only, by tail-lift lorry. The driver uses a hand-operated pallet truck and will endeavour to get your order as close as is safely possible to your property. Should you require a specialist dedicated delivery, a vehicle such as a Hiab, please contact us for a price.

You can opt for a timed delivery, next day, or a Saturday morning delivery at extra cost. Once you have placed your order the goods are normally be dispatched within the next working days.

RETURNS & REFUND POLICY

You can return goods up to 30 days from the day after delivery all goods must be in good condition and unused. Please be aware you will have to pay the return delivery charge (Long length and heavy packs are expensive to collect).

If the goods are faulty/damaged you will not be charged for the return, you have 30 days to return these.